Shipping Details

Shipping costs are calculated based on the weight and dimensions of your order.
We use USPS, UPS, or FedEx to deliver your package.

Shipping Information

We currently ship within the continental U.S. only. Unfortunately, we do not ship to Alaska, Hawaii, or international destinations at this time.

Please note, we cannot ship to PO Boxes. If a PO Box is entered during checkout, your order shipment will be delayed until a valid physical address is provided.

Thank you for your understanding!

Orders are shipped depending on preference you can choose either Ground Advantage-ships within 5-7 business days or USPS priority -ships within 2-3 business days.

• Please note that we don't ship on Saturday past noon, No sundays or national holidays.

Order Cancellations

We process orders quickly to get them to you as soon as possible! If you need to cancel an order, please do so within 2 hours of placing it.

After this window, we cannot guarantee cancellation, as your order may have already begun processing.

If your order has already shipped, it will need to be returned in accordance with our standard return policy.

Thank you for your understanding!

Local Pickup Option – Lockport, NY Area Only

This pickup option is exclusively available to customers within a 10-mile radius of Lockport, NY.

• All local pickups must be scheduled via email from hello@castledecor.net.

• We do not accept pickup requests or inquiries through social media.

• Pickups will take place at a local coffee shop or public location. Details will be coordinated via email.

Important Notes:

• Pickup hours:
  Mon–Fri: 5:00 PM – 7:45 PM
  Sat/Sun: 8:00 AM – 3:00 PM

• You must confirm a pickup date and time within 1 hour of purchase. If not, your order will be automatically refunded.

• I reserve the right to deny pickup requests. If denied, your order will either be canceled, refunded, or must be reordered for standard shipping.

Thank you for understanding and respecting our local pickup process!

Our Commitment to Eco-Friendly Packaging

We're proud to prioritize sustainability in our packaging whenever possible!

• Honeycomb Kraft Paper Wrap
  Many of our products are wrapped in honeycomb kraft paper—a protective, biodegradable material made from wood pulp that can be easily recycled.

• 100% Biodegradable Compostable Mailers
  We also use mailers made from PBAT and modified corn starch, compliant with ASTM 6400, EN13432, BPI, and OK COMPOST HOME standards. These are BPA-free, plant-based, contain no microplastics, and reduce carbon emissions by up to 60% compared to traditional plastic.

• In-Person Orders
  For local or in-person orders, items are wrapped in recycled tissue paper and placed in either a kraft paper gift bag or a tap-lock tuck cardboard gift box.

• Reused & Repurposed Materials
  We often reuse gently used boxes and even turn older boxes into packing material—nothing goes to waste if we can help it!

Exceptions to Note:

• Fragile Items: To ensure safe delivery, fragile items may be packed using bubble wrap for added protection.

• Vendor Packaging: Some of our vendors use non-eco materials (like styrofoam). To preserve product integrity, we may ship these items in their original packaging.

We’re always striving to improve our eco-efforts while making sure your items arrive safely and in great condition. Thanks for supporting sustainable choices!

Hassle-Free Returns

We want your return experience to be simple and stress-free. Returns must be requested within 15 days of receiving your order to qualify for a full refund (minus the original shipping cost and return label fee).

Return Guidelines:

• Items must be in new, undamaged condition and returned in their original protective packaging

• Pillows, blankets, and linens must be unused, unwashed, and in their original packaging. Due to health and hygiene reasons, we cannot accept used textiles and will return them to you instead of issuing a refund

• Clearance items are FINAL SALE and not eligible for return

• Return labels are not provided for select items

Please note: Every return is handled personally. If you have a special case, don’t hesitate to reach out—we’re here to help make the process as smooth as possible.

Shipping Issues: Damaged or Missing Items

Occasionally, items may arrive damaged or go missing during shipping. If this happens, we’ll do our best to make it right by sending a replacement as soon as possible.

To help us resolve the issue, please email us within 15 days of receiving your shipment. Include:

• A brief description of the issue

• Photographs of the damage (if applicable)

• Your order number in the subject line

Send your message to: hello@castledecor.net

Please inspect your order thoroughly upon arrival. We’re unable to offer refunds, replacements, or store credit for damages or missing items reported after the 15-day window.

If the item is limited and a replacement is unavailable, we’ll issue a refund or store credit instead.

Note: Our response time is up to 48 hours. Be sure to check your spam or promotions folder if you haven’t heard back.

Yes! These products include:

• Any items marked FINAL SALE

• Clearance items

• Gift cards and store credit

• Skin and body products (soaps, oils, etc)

• Holiday items

Many of our products are limited in quantity. To ensure you don’t miss out on the item you want, we recommend placing a new order before starting a return for your original purchase.

Once your new order is placed, you can begin your return through our Return Center—it’s quick and easy!

If you have any questions, feel free to reach out to us at hello@castledecor.net—we’re happy to help!

After we issue your refund and send a confirmation email, it may take your bank 5–10 business days to process the transaction. If you don’t see the funds in your account after that time, we recommend contacting your bank directly for further assistance

Once an order has been submitted, we’re unable to add or change items. We're also unable to combine separate orders to meet free shipping minimums.

We recommend reviewing your order carefully before completing your purchase to ensure everything is just right!

We’re unable to offer price adjustments on items purchased previously.

At Castle., we run various promotions and pricing events throughout the year. To stay in the loop and never miss a deal, we recommend subscribing to our email newsletter and following us on social media for the latest updates and sale announcements!